Policy

Making a purchase:

It’s easy to make a purchase. Simply look through our on line catalogue and click on any items that you wish to buy and put them into the shopping basket. You will be able to remove them easily before the completion of your order. After you have finished your selection, click on the 'Checkout' button and you will be taken through the on line ordering process through the Barclays EPDQ secure server. There is a printable order form in the information section if you prefer to pay for any items by cheque or bankers draft or don’t wish to enter your credit card details on line. Upon making a purchase, you agree to accept the following terms and conditions.

Returns Policy:

You have the right to cancel any order within seven (7) days, starting from the day after receiving the goods. If you are unsure as to which product would be the most suitable for your needs, then please contact us and we can advise you further. Items that are not advertised on the web site and ordered in as special orders or items manufactured specifically for for a customer can't be refunded. For hygiene reasons we are unable to accept the return of any used items including hosiery, lingerie, nightwear or PVC and special order items can't be refunded.

If you do wish to cancel your order please notify us as soon as possible. All products must be returned to us in an unused and resalable condition complete with packaging within 7 days of receipt. We reserve the right not to refund either in whole or in part the price of the products if they have been used or damaged whilst in your possession or any of these terms and conditions are not met.

Prior to returning the products you must contact us. All products must be returned to us at your cost and we suggest using a recorded or special delivery service, as parcels can be traced whilst in the postal system. We cannot accept any liability for products lost or damaged in transit. If the products were provided in error we will refund the postage cost in addition to any refunds. This does not affect your statutory rights as a consumer.

If you are returning an item that is linked to a free item and the cost of the item that you are returning takes the value of the sale below the minimum amount set out in the offer, then you must return the free item in an unused and resalable condition or you will be charged for the free item at the full amount.

In the case of the books and videos, as a customer you would order and pay for these items separately through Amazon.co.uk and must ensure that you have read and understood their terms and conditions before ordering from them. Amazon's customer service and delivery policies would apply here and hence any difficulties should be addressed to Amazon and not to us. We do not accept any liability in relation to any goods purchased from Amazon via our web site and we would not undertake to sort out any problems for you with Amazon.co.uk.

Faulty Products:

Any claim for delivery shortages or damages must be reported to us within a few days following delivery.

If any item is defective, we will exchange it or make a refund. However, you must notify us of your intention to return the product to us within 7 days following delivery. All products must be returned to us at your cost and we suggest using a recorded or special delivery service, as parcels can be traced whilst in the postal system. We cannot accept any liability for products lost or damaged in transit.

We do not accept liability for any injury caused by your use of any of the products supplied to you.

Privacy Statement:

Client confidentiality is important to us. All our packages are marked with your address and a returns label of TGC Group, Unit 106, 9 St. Johns Street, Colchester CO2 7NN only. There are NO indications of the content within the package except for customs purposes for overseas orders and all packages will be marked theatrical supplies. No other advertising on the packaging. Your credit card bill will show a reference of 'TGC Group' for any purchases made through this on-line ordering service.

We do not use any of your contact details for any purpose other than to deal with your order and customer details are strictly confidential and never passed onto any third party or used in any mail shots.

Delivery:

All prices quoted exclude delivery and non-UK taxes. A delivery charge will be added to your order at the time of purchase. If you are placing an order for delivery outside the UK, delivery will be made by first class air mail postage. If you are placing an order for delivery within the UK, you may choose between first class or special delivery. We recommend that all UK orders exceeding £35 are sent to you by special delivery, as these can be traced through the postal system and is the most reliable service offered by the Royal Mail.

We aim to deliver your order as soon as possible subject to availability of stocks. We will normally send your order to you in 4 business days. Please allow up to 28 days for delivery, particularly at busy periods. We cannot accept any liability for products lost or damaged in transit. If you are concerned about progress with your order for any reason please feel free to contact us via e-mail.

Duty & Customs in your country:

We cannot estimate customs and import duties (if applicable) in your country. If import duty is to be paid before your customs authorities release the goods to you, it is your responsibility to pay these duties and taxes. TGC Group cannot be held responsible for customs charges and any delays due to payment not being made in your country.

Billing:

You will not be billed for any goods until the following day after placing an Internet order, as all transactions are processed at the end of the day by the Barclays EPDQ system. All billing will appear on your credit card or bank statement as 'TGC Group' only.

Quality Commitment:

Our level of Customer service and satisfaction is of the highest standard possible. Should you for any reason not be fully satisfied with the quality of service you have received then please contact us via email (sales@tgcosmetics.co.uk). Your feedback is essential to ensure continued improvement in the service we provide to you, so please do pass on your comments and concerns or any ideas you feel would help to improve our web site further.

Thank you for shopping with us